Performance Evaluation Services

HYLAND BAY's Performance Evaluations "Mystery Shops" gives homebuilders and developers the edge they need to rise above the competition since sales numbers rarely tell the whole story.

These Performance Evaluations "Mystery Shops," are a key assessment tool allowing you to evaluate your staff, guide your team to better performance, and reassess your staff after training.

HYLAND BAY's Performance Evaluations "Mystery Shops" include;
Original Evaluation Recording Audio, Video Tape or DVD Skill rating on use of Continuous Selling Cycle™ Written overview of evaluation Graphical Performance Evaluation

How Performance Evaluations "Mystery Shops" work:

Each sales associate receives a performance evaluation based on a grading system developed over the last ten years. The recorded presentation is then reviewed and a quantitative analysis and summary of the on-site sales associate is conducted

Phone:
602-381-1177

Toll-Free:
800-382-1177

Fax:
623-869-0095

Email Contact

Evaluation packages included a complete dialogue audiotape, videotape or DVD of presentation including a categorized grading sheet. The goal of the Performance Evaluation is to significantly increase the profits of the builder/developer and the income of the salesperson if properly used as a teaching tool.

A non-biased evaluation produces a comprehensive appraisal of the salesperson's strengths and weaknesses. After the results are reviewed, strategy can then be designed and implemented to coach and support the salesperson in achieving sales excellence.

We use professionally trained "shoppers" who are sent out portraying as though they are a typical prospective buyer and we always use a different "shopper" if evaluating the same associate at a later time. All information is kept extremely confidential.

Specializing in New Home Building Industry since 1986, we know exactly what it takes to exceed your expectations.

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